ABSOLUTELY YES - Only you may select the repair facility. You have the right to go to the repair shop of your choice. Your insurance company cannot require that you go to a particular shop.
NO - Only one estimate from the shop of your choice is required of you. Obtaining any additional estimates is the obligation of the insurance company. Again, you have the right to choose which shop will repair your vehicle and at no additional cost to you. Some insurance companies may want you to visit their drive-in claims centre before having your car repaired.
Absolutely. At Revline Auto Hub, we stand by our customers every step of the way. If your insurance company disputes the amount of the loss, our team will work directly with both you and the insurer to review the estimate, provide detailed documentation, and justify all necessary repairs. Our goal is to ensure you receive the highest and most accurate payout for your vehicle’s damages. We advocate on your behalf to make sure the value of your repair or claim properly reflects the true condition and quality of your vehicle.
Your best bet is to select the shop of your choice to do the repairs and assign them the right to negotiate with the insurance company on your behalf. A reputable shop like RevLine Auto Hub will put your best interests first and will improve your chances of negotiating a fair settlement. Differences in repair estimates are common. A lower estimate may not include all the necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
Your first effort should be to resolve any problems directly with the shop that did the repairs. Involving the insurance company or another shop may only escalate the problem and increase the difficulty in getting it resolved.
A claim number is issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process. Our friendly staff will do the rest.
We can order most of your vehicle's parts at the time the insurance company authorizes the repairs and then schedule your vehicle for drop-off a couple of days later. However, we will not know all the parts that will be needed until we are able to complete the disassembly process and carefully inspect your vehicle for any hidden damage. On modern vehicles, hidden damage is almost inevitable. If your vehicle is found to be unsafe to drive, then we can immediately help you arrange for a rental vehicle or give you a ride home.
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.